Privacy & Terms
How we handle your data and the terms governing your use of our service.
Privacy Policy
Last Updated: February 2026
1. Introduction
Maldives Planner respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect minimal information to provide our services:
- Usage Data: We use Matomo Analytics (self-hosted) to understand how visitors interact with our website. This includes pages visited, time spent, and general geographic location (country/city level only).
- Messaging Data: When you contact us via Telegram, WhatsApp, or WeChat, your conversation occurs directly on those platforms. We do not store or process messages on our servers.
- Technical Data: Browser type, device information, and IP address (anonymized in Matomo).
3. How We Use Your Information
We use the collected information solely for:
- Improving website functionality and user experience
- Understanding which content resonates with our visitors
- Responding to your inquiries through your chosen messaging platform
- Connecting you with licensed Maldives travel specialists
4. Messaging App Data Handling
When you choose to contact us via messaging apps:
- Telegram: Your conversation is subject to Telegram's Privacy Policy. We receive messages directly through the Telegram platform.
- WhatsApp: Your conversation is subject to WhatsApp's Privacy Policy. We receive messages directly through the WhatsApp platform.
- WeChat: Your conversation is subject to WeChat's Privacy Policy. We receive messages directly through the WeChat platform.
We do not store message content on our servers. All communications remain within your chosen messaging platform's infrastructure.
5. Analytics (Matomo)
We use Matomo, a privacy-focused, self-hosted analytics platform that is GDPR-compliant by design:
- All data is stored on our own servers — no third-party access
- IP addresses are anonymized (last 2 bytes removed)
- No cookies are used for tracking purposes
- No data is shared with advertising platforms or third parties
- You can opt-out of tracking using the form below
6. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
To exercise any of these rights, please contact us through any of the messaging platforms listed on our website.
7. Data Retention
Analytics data is retained for 24 months, after which it is automatically deleted. We do not retain personal messaging data on our servers.
8. Third-Party Links
Our website may contain links to external sites (resort websites, messaging platforms, etc.). We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Terms of Service
Last Updated: February 2026
1. Important Disclaimer
We are not a travel agency. Maldives Planner is a lead generation and connection service. We connect you with licensed Maldives travel specialists and resorts. We do not book travel, process payments, or provide travel agency services.
2. Service Description
Maldives Planner provides:
- Information about Maldives resorts and travel packages
- A connection service linking you with licensed travel specialists
- General guidance on planning Maldives trips
All actual travel bookings, payments, and contractual arrangements are made directly between you and the licensed travel specialist or resort.
3. No Liability for Travel Services
We are not responsible for:
- The quality of services provided by third-party travel specialists or resorts
- Booking errors, cancellations, or changes made by third parties
- Travel disruptions, delays, or cancellations
- Financial losses related to travel bookings
- Accuracy of information provided by third-party resorts or specialists
- Any disputes between you and travel service providers
4. Information Accuracy
While we strive to provide accurate and up-to-date information about resorts and packages:
- All pricing, availability, and package details are subject to change without notice
- Resort amenities, policies, and offerings may change
- Images and descriptions are provided by third parties
- Always verify details directly with the resort or travel specialist before booking
5. Intellectual Property
All content on this website, including text, images, and design elements, is the property of Maldives Planner or our content partners. Unauthorized reproduction or distribution is prohibited.
6. User Conduct
When using our service, you agree to:
- Provide accurate information when contacting us
- Use the service for legitimate travel inquiries only
- Not engage in spam, harassment, or abusive behavior through messaging platforms
- Not attempt to disrupt or damage our website or services
7. Limitation of Liability
To the maximum extent permitted by law, Maldives Planner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service or any travel arrangements made through our connections.
8. Indemnification
You agree to indemnify and hold harmless Maldives Planner and its representatives from any claims, damages, or expenses arising from your use of our service or violation of these terms.
9. Governing Law
These Terms of Service are governed by the laws of [Jurisdiction]. Any disputes shall be resolved in the courts of [Jurisdiction].
10. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Continued use of our service after changes constitutes acceptance of the updated terms.
11. Contact
For questions about these Terms of Service, please contact us through any of the messaging platforms listed on our website.